Patient and Family Centered Care
What is Patient Family Centered Care?
Patient and family-centered care is not just about “being nice” or “patient satisfaction”.
It is an approach to the planning, delivery and evaluation of health care that is grounded in mutually beneficial partnerships among healthcare providers, patients and families. Patient and family centered care is an approach to healthcare that shapes policies, programs, facility design and day-to-day interactions of staff.
What are the core concepts of patient and family centered care?
- Respect and dignity: We listen to and honor patient and family perspectives and choices. The expertise, preferences, and culture of each individual and family are valued.
- Information Sharing: We communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
- Participation: Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
- Collaboration: We collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.
Patient and Family Centered Care recognizes that the relationship between patients, families and providers is an essential collaboration. This collaborative approach to care leads to better health outcomes, wiser allocation of resources, and greater patient and family satisfaction
What is meant by the word "family"?
The word "family" refers to two or more persons who are related in any way—biologically, legally, or emotionally. Family is defined by the patient. Family members are encouraged to be involved and are essential to the overall well-being of the patient. Visitors are guests of the patient or family. In some cases, visitors may be relatives.
MUSC Patient Family Partnership Councils
Individuals serving as patient or family partners should reflect a range of experiences within the hospital and should be representative of the community served. Council members must be able to:
- Share insights and information about their experiences in ways that others can learn from them.
- See beyond their own personal experience and show concern for more than one issue or agenda.
- Listen well and respect the perspectives of others.
- Speak comfortably and candidly in a group.
- Interact well with many different kinds of people and work in partnerships with others.