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MUSC Health Link Frequently Asked Questions

What is MUSC Health Link?

MUSC Health Link is a web based, read only extension of Epic Hyperspace (MUSC’s electronic health record). MUSC Health Link allows non-MUSC community practices and hospitals to view the medical records of their patients referred to MUSC.

I have completed the practice agreement and submitted all of my new user requests.  When should I expect to receive my user Id and temporary password?

Please allow five business days for processing. A user ID and temporary password will be emailed to you. Please note: If the personnel in your practice share the same email address, MUSC will individually mail each user ID and temporary password via postal mail.

How do I add new users to my practice, reset forgotten passwords and update demographic information?

The Manage My Clinic utility equips the Site Administrator of your practice with the ability to tackle all of these requests. Your Site Administrator is usually the practice manager or Office manager. If you do not know who your Site Administrator is please contact your practice manager. You can also call the MUSC Health Link Liaison at 843-792-5348 or send an email to

I forgot my password, who should I contact for assistance?

The site administrator for your practice has the ability to reset your password. If you do not know who your Site Administrator is please contact your practice manager. You can also call the MUSC Health Link Liaison at 843-792-5348 or send an email to

What are the technology requirements for my computer?

  1. Internet Browsers supported: Internet Explorer 7, 8,9,10 or 11, Mozilla Firefox 10 or later, or Google Chrome on the Windows operating system. Users of the Macintosh operating system can use Mozilla Firefox 10 or later, Google Chrome, or Safari to access the applications.
  2. Minimum screen resolution of 1024x768 pixels.
  3. Java to display graphs and scanned images.
  4. If you have hospital or practice security systems installed, it is recommended that your IT support contact MUSC’s Health Link liaison at 843-792-5348 to coordinate your practice’s access to Health Link.

Can I view any patient’s record?

You should only view your patient’s records. Records should never be viewed for reasons of curiosity. HIPAA allows records to be viewed for reasons of patient treatment.

I cannot find my patient in MUSC Health Link, what should I do?

First Access is a tool that enables users to locate and review a patient’s chart by entering four unique patient data elements (Name, Sex, Birthdate and the patient’s zip code). First Access will add the patient to your Patient List. First Access is located at the bottom of both the Patient Lookup screen and the Patient List screen.

Will I be notified of Emergency Department visits?

Yes, if you are identified as the PCP, referring provider or listed as a member of the patient’s care team within MUSC’s Epic system, an event notification will be sent to your event monitor. The event monitor is located on the Home tab in MUSC Health Link. Click an event in the event monitor to access more information about your patient. Event Monitor messages populate for ED visits, Inpatient admissions and discharges, Outpatient encounters, Results and new patient notifications.

Can I document in a patient record?

No, MUSC Health Link provides read only access to the MUSC electronic health record.

Can I print the results of labs and/or radiology tests performed at MUSC?

Yes, you can print directly from the Clinicals tab in MUSC Health Link. To print a document locate and click the printer icon found in the upper right corner of the page. MUSC Health Link is configured to use windows based printing, no additional printer setup is required.

Can I send a message to a physician or other staff member at MUSC?

Yes, MUSC Health Link provides community practices with access to a communication tool called the In Basket. The In Basket allows community practices to send and receive messages securely through MUSC’s Epic electronic health record.

Note: Communication created and routed through the In Basket will not become part of the legal medical record. A MUSC provider or staff member will have the option to manually copy communication to the legal medical record of the patient however this does not occur by default.

What can I see in a patient record through MUSC Health Link?

MUSC Health Link provides access to a review tool called Chart Review. Within Chart Review a user can access a variety of patient data including: Encounters (Outpatient, Emergency Department, Ophthalmology and Inpatient) Scheduling information, Labs, Radiology, Procedures, Medications, Letters, Notes, Scanned documents and much more.

How can I view a patient’s record if they are not found on my patient list?

The First Access utility is located at the bottom of your patient list screen. First Access grants access to the patient’s record and adds the patient to your patient list. To learn more about first access please refer to the MUSC Health Link quick start guide found on the home page or call the MUSC Health Link Liaison at 843-792-5348 for more information.

How does MUSC Health Link notify me of events that occur for my patients?

The Event Monitor helps community clinicians track important events, such as inpatient admissions, or appointment cancellations, for patients whom they choose to monitor. Community clinicians can choose what notifications they want to receive by filtering by event and relationship to the patient.

If I have completed some diagnostic testing at my community practice or hospital, can I upload it to MUSC Health Link?

MUSC Health Link cannot allow electronic copies to be uploaded into our

system. If you have diagnostic studies that you would like to share with the physicians at MUSC, please contact them directly or call MEDULINE at 1-800-922-5250 to be connected to the correct department.

Can I view a radiology study in MUSC Health Link?

Yes, Radiology studies can be viewed under the Radiology tab within Chart Review. Click the image study to open a report containing the impression and a link to the image which is housed on the MUSC PACS server. The viewer that is used to accomplish this is called XERO. When the PACS link in the report is clicked, XERO will open the image in a new window.

Is training available for MUSC Health Link?

Yes! MUSC Health Link training is available online (live, not prerecorded) through Adobe Connect. Training is also available in person at your practice by request. MUSC Health Link is intuitive and easy to learn and training is not required for access however it is encouraged. Training provides a better understanding of the system and ultimately reduces time spent searching for clinical patient data.

Who do I contact to request a training session?

To schedule a training session, please email or call the MUSC health Link Liaison, Matt Jenny at 843-792-5348 or