Patient and Family Centered Care
Patient and family centered care is a change in thinking from serving patients and families to partnering with patients and families.
Core Concepts of Patient Family Centered Care:
- Respect and Dignity: Health care providers listen to and honor patient and family perspectives and choices. Patient and family knowledge, values, beliefs and cultural backgrounds are incorporated into the planning and delivery of care.
- Information Sharing: Health care providers communicate and share complete and unbiased information with patients and families in ways that are affirming and useful. Patients and families receive timely, complete, and accurate information in order to effectively participate in care and decision-making.
- Participation: Patients and families are encouraged and supported in participating in care and decision-making at the level they choose.
- Collaboration: Patients and families are also included on an institution-wide basis. Health care providers collaborate with patients and families in policy and program development, implementation, and evaluation; in health care facility design; and in professional education, as well as in the delivery of care.
The Patient and Family Centered Care Group includes concierges who are available to offer assistance to patients and their families who have questions, concerns, or suggestions about care of services provided by MUSC.