| The Author is grateful to the following individuals, for their time and expertise in reviewing the triage content that has been incorporated into these protocols. | Call Center Directors | Susan MacLean, M.D. Medical Advisor Clinidata Corporation, Toronto, Ontario, Canada Barton Schmitt, M.D. Professor of Pediatrics Medical Director, After-Hours Call Center Children's Hospital, Denver, CO Herb Sutherland, D.O. Medical Director of Emergency Department and Medical Call Center Central Dupage Hospital, Winfield IL Richard Thomas, PhD. Director, Samaritan Regional Poison Center Phoenix, AZ | | Physicians | Gregor Blix, M.D. Urologic Surgeon, Medical Director Healthcare Midwest Surgery Center Bronson Methodist Hospital and Borgess Hospital, Kalamazoo MI John Brofman M.D. Pulmonologist, Medical Director of Critical Care MacNeal Hospital and Health Network, Berwyn IL Andrew Davis M.D. MPH General Internist, Asst. Professor of Clinical Medicine University of Chicago Hospitals, Chicago IL Kellie Flood-Shaffer M.D. Assistant Professor, Obstetrics and Gynecology Texas Tech University, Lubbock TX David Goldberg M.D. Director of Student Health, Asst. Professor of Medicine Loyola University Medical Center, Maywood IL Tony Lang, M.D. Intemist, Mercy Hospital and Medical Center Chicago IL Katherine Nolan-Watson M.D. Asst. Professor in Obstetrics and Gynecology Loyola University Medical Center, Maywood IL Roger Kaldawy, M.D. Asst. Professor in Ophthalmology and Visual Sciences Boston University School of Medicine, Boston MA Edward Otten, M.D. Toxicologist, Professor of Emergency Medicine University of Cincinnati Medical Center, Cincinnati OH Greg Ozark M.D. Director, Med-Peds Residency Loyola University Medical Center, Maywood IL Paula Podrazik M.D. Geriatrician, General Internist and ED Physician University of Chicago Hospitals, Chicago IL Anna B. Reisman M.D. Assistant Professor, Department of Internal Medicine Yale University School of Medicine, New Haven CT Daniel Stone M.D. MBA Attending Physician and Clinical Instructor Northwestern Univ Emerg Med Residency, Chicago IL Penny Tenzer M.D. Vice-Chair, Director of Family Medicine Residency University of Miami Hospital and Medical School, FL Diana Viravec M.D. Asst. Medical Director, Emergency Services MacNeal Hospital and Health Network, Berwyn IL James Wilkerson M.D. Attending Pathologist Merced Pathology Laboratory, Merced CA | | Nurses | Mary Alexander, CRNI Chief Executive Officer, Infusion Nurses Society (INS) Editor, Journal of Infusion Nursing Norwood MA Joanne Dedowicz RN Director of Resource and Referral, Behavioral Health Edwards - Linden Hospital, Naperville IL Jenny DuFresne RN Manager for Valley Connection Call Center Santa Clara Valley Hospital, Santa Clara CA Rebecca Gebhart RN MSN Faculty, University of Phoenix AZ Call Center Advisor, ExpertKnowledgeNetwork.com Deborah Gresham RNC MSN Clinical Nurse Specialist, Center for Women's Health Care Miami Valley Hospital, Dayton OH Valerie Grossman RN BSN CEN Director of Medical-Surgical Services Via Health Hospital, Rochester NY Laura Mahlmeister RN PhD Educational and Nurse Legal Consultant, L&D Nurse Mahlmeister and Associates, San Francisco CA Kelli Massaro, RN Telephone Triage Consultant Call Center Nurse, After-Hours Call Center Children's Hospital, Denver, CO Donna Matthews, RN Director of Professional and Client Services Fonemed, St. John's, Newfoundland, Canada Becky McGowan RN Call Center Nurse and Emergency Department Nurse MacNeal Hospital and Health Network, Berwyn IL Kim McCormick, RN Telephone Triage, Home Health and Hospice Nursing MacNeal Home Health Care, Berwyn, IL Laurie Peachey, RN Clinical Practice Consultant Clinidata Corporation, Toronto, Ontario, Canada Joan Rucker, RN Perinatal and Maternal Educator MacNeal Hospital and Health Network, Berwyn, IL Beverley Tipsord-Klinkhammer, RN, MBA Senior VP of Patient Services Onslow Memorial Hospital, Jacksonville NC | | Dentist | James Discipio, DDS LaGrange, Illinois | Behavioral Health Counselor | Jennifer Vitagliano MC CPC Helpline Coordinator, Behavioral Health Services Banner Health System Call Center |
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