A Guide to Services at the Family Medicine Center: - Comprehensive care for the entire family
- Emphasis on disease prevention and health promotion
- Child, adolescent and adult health care
- Routine well-baby and well child care
- Geriatric care
- Minor surgery and other procedures in our office
- Screening for abnormal Pap smears and colon cancer
- Health care for women, including obstetrical and prenatal care
- The support of MUSC specialists and services as needed Office Hours: Monday through Friday 8:30am -12:00pm; 1:00pm - 5:00pm
Saturday 9:00am -12:00pm
Laboratory Services 8:00am - 4:00pm
Family Medicine Pharmacy 9:00am - 5:00pm Appointments: New patients who need to schedule an appointment please call Health Connection at (843) 792-1414 or toll-free at 1-800-424-MUSC. Current patients may call our office locally at (843) 792-3451. New or current patients may also use our Online Appointment Request Form. After your first visit, you will have a family physician and a patient care team. Our teams are defined by color. Click here to find out which team your provider is on. Cancellations: Patients unable to keep appointments, please notify your Medical office twenty-four hours in advance. Your visit will be considered missed if not canceled. New patients who miss their appointment will not be rescheduled. Established patients are allowed 3 missed appointments within a year. Thereafter patients will be asked to find another provider. Patients who do not take responsibility for keeping appointments or of notifying the clinic of a cancellation prevent others from receiving needed health care. Please be considerate of others! Late Arrivals: Patients 15 or more minutes late are considered missed appointments. You will be given the opportunity to reschedule, or if you have an urgent problem, you will be seen by an available provider as time and pre-existing scheduling permits. Same Day Visits: Patients who arrive at the office without an appointment seeking medical care may be seen on a first come, first served basis by one of our providers. We will always try and be available to see you, but during certain times we may have to give patients with medical emergencies priority and ask that you wait or reschedule for a later time. Walk-in patients not requiring emergency service who arrive after 11:00 am will be seen by a provider during the afternoon session from 1:00-5:00 pm; those arriving after 4:00 pm not requiring emergency service may be asked to return to the office the following day or to schedule an appointment for a convenient time. Referrals: Referrals to specialists or specialty care offices will be provided by your physician and processed by a referral coordinator within 72 hours. Retroactive referrals will not be processed. Your responsibility is to notify his/her provider of a necessary referral in advance of a scheduled appointment with a specialist. Emergency Care: A doctor can be reached for medical emergencies 24 hours a day, seven days a week. For after-hours emergency care, call 792-3451 and let the MUSC operator know you are an MUSC Family Medicine patient and give them your physician's name. The provider on-call will return your call. If the emergency is severe and the patient's life is in danger, go to the nearest emergency room or call 911 for assistance. Give emergency personnel the name of your doctor, or let them know you are a patient at the MUSC Family Medicine Center. The emergency line should not be used for routine matters like prescription refills or non‑urgent problems. Hospital Care: If hospitalization is necessary, out patients receive care from the Family Medicine Center team either at MUSC Hospital or Trident Regional Medical Center. Telephone Messages: We encourage you to call us with any questions you have about your health or the health of one of your family members. Our nurses are able to answer most of your questions. If your question requires a doctor's opinion, the nurse will consult your doctor and return your call. If your call is about a confidential matter, or if you need to speak directly to a provider, the nurse will arrange for your call to be returned. Prescription Refills: All patients can use our Online Prescription Refill Form. For patients who use the Family Medicine Center Pharmacy you can now use our Automated Prescription Refill Line. Please have your prescription bottle at hand and dial 792-3064. Select option 1 to refill your prescription. For prescription refills all you will need to enter is a telephone number where you can be reached, and the 6-digit prescription number on your prescription bottle label. The system will ask you to verify your information and give you a pick-up time for your prescription(s). Patients who do not use the Family Medicine Center Pharmacy must either use the Online Prescription Refill Form or contact their own pharmacy to request prescription refills. Additional Services: MUSC Family Medicine Center offers these additional services at our office on Calhoun Street: * Blood Drawing and Laboratory Services
* Consultation with nurse educators
* Psychological and Substance Abuse counseling
* Social Services
* Financial Counseling
* Specialty clinics as scheduled
* Full-service pharmacy Our pharmacy offers very competitive prices, and our clinical pharmacists will check your prescription for potential interactions with other medications or supplements that you may also be taking. Fees and Insurance: Payment is expected at the time that services are rendered and may be made in cash, by check or VISA/MasterCard. Each individual's insurance policy is different and reflects a contract between you and your insurance company. It is your responsibility to be familiar with your insurance company and your responsibility to pay any co-pay or deductible required by your policy. Parking Free parking for patients is located behind our building. A gate will open when you drive up. To exit, enter the exit code number provided to you before you leave. For our office location, see the map. MUSC Family Medicine Center
295 Calhoun Street
P.O. Box 250192
Charleston, South Carolina 29425
(843) 792-3451 Location See our map.  Back to top
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