Frequently Asked Questions

What is eHealth Innovations Critical Care?

Who will provide medical care to patients?

What are the benefits for patients?

What are the benefits for bedside physicians?

What are the benefits for critical care nurses?

What size hospital qualifies for participation?

How much does the service cost?

What are the terms of the agreement?

Once we decide to do this, how long does it take to install?

What technical resources do I need to support this?

Do I have to have an EMR to qualify?

Will the eHealth Innovations Critical Care collaboration make a hospital Leapfrog compliant?

What are the components of the service?



What is eHealth Innovations Critical Care?

The eHealth Innovations Critical Care collaboration is a first-of-its-kind telemedicine partnership between MUSC and Advanced ICU Care. This partnership is a new model of providing best-in-class ICU care to patients in South Carolina.

Our collaboration aims to provide the same standard of care to community hospitals that is available in leading national hospitals like MUSC, by providing access via telemedicine to intensivist physicians, national standards of care and 24/7 monitoring for the most critical patients.

It offers an easy-to-implement, cost-effective entry into tele-ICU care to community and rural hospitals, helping to change what’s possible for South Carolina’s critically ill patients.

Who will provide medical care to patients?

A combination of board certified intensivists from MUSC and Advanced ICU Care will deliver the care to patients in South Carolina. All physicians will be credentialed at the local hospital. In addition, nursing and other care professionals from both teams will provide care.

What are the benefits for patients?

With the Critical Care collaboration, patients receive the highest level of care recommended for U.S. hospitals today: 24/7/365 monitoring by highly trained, experienced intensivist physicians. MUSC and Advanced ICU Care’s experienced critical care teams constantly monitor the patient’s condition using data management tools that identify problems before they become urgent. This added layer of care improves patient safety and results in improved patient outcomes.

What are the benefits for bedside physicians?

With the Critical Care collaboration, bedside physicians have an on-call partner that ensures emerging issues are dealt with immediately. Physicians can be confident that calls and crises will be significantly reduced, giving them more time for their outpatient practice and other pursuits. The collaboration’s tele-ICU solution means that their sickest patients are vigilantly monitored when they are not present. The MUSC and Advanced ICU Care intensivist-led care teams are connected with each patient at the bedside, working around-the-clock, complementing the care plans that the bedside physician sets in motion and collaborating to provide 24/7/365 intensivist coverage that is the recommended best practice in the ICU today.

Because MUSC and Advanced ICU Care collaborate with doctors and the hospital critical care team on their continuous process improvement initiatives, physicians can feel reassured that their patients are receiving the highest recommended level of care, with less —not more — time demanded from them. These benefits come with no financial cost or loss of revenue. The physician’s billings for ICU patients do not change and consultative preferences are respected.

What are the benefits for critical care nurses?

With the Critical Care collaboration, critical care nurses now have an experienced intensivist available to them 24/7. Nurses are relieved of the stress that accompanies the need to contact a doctor when one is not available. The nursing team now includes additional critical care nurses and physicians to help them deliver the best practice standards they want each of their patients to have. Their input is heard and valued as MUSC and Advanced ICU Care collaborate with the nursing team on important process improvement initiatives. Critical care nurses are an integral part of the ICU team.

What size hospital qualifies for participation?

Any size hospital can qualify for participation. There may be a difference in the solution or technology offered based on the hospital size, but all solutions include access to intensivists 24/7.

How much does the service cost?

The service cost depends on the size of the hospital and the number of patients that they care for in the ICU.  There is no cost to the physician or patient for this service. Email fordd@musc.edu or call 843-394-6100 for details about pricing.

What are the terms of the agreement?

Three-year contract

Once we decide to do this, how long does it take to install?

A typical implementation is four months from the time of contract signing.

What technical resources do I need to support this?

Generally, at a minimum, a hospital needs to have an ADT system and bedside monitors that can send an HL7 signal. It also needs to have robust internet connectivity. The Palmetto State Providers Network can play a role in connectivity.

Do I have to have an EMR to qualify?

No, it is not necessary to have an EMR to qualify.

Will the eHealth Innovations Critical Care collaboration make a hospital Leapfrog compliant?

Implementing the tele-ICU program may enable your hospital to become Leapfrog compliant. Hospitals that use intensivists via telemedicine achieve partial recognition by The Leapfrog Group and, depending on the additional ICU resources, may achieve full compliance.

What are the components of the service?

  • 24/7 intensivist consults and monitoring
  • Technology that enables two-way video and audio conferencing with patients and families
  • Quality and process improvement support
  • Multidisciplinary education on ICU best practices
 
 

© Medical University of South Carolina | 171 Ashley Avenue, Charleston, SC 29425